CANDOR ® does not accept returns. We do, however, accept exchanges. Any changes have to be processed within the first 30 days after the date of purchase, sending a previous email to hola@candorhome.com detailing the purpose of change and purchase receipt. The client will be responsible for all shipments involved in the process of exchanging a product. Please consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CANDOR ® will only accept exchanges on products that are in the same conditions in which they were sent to the client (unused, free from dirt, dust or any fragrances). We will not accept changes on articles that have been used or damaged. Once your return is received, we will confirm via email notifying you about the approval or rejection of your exchange.
CANDOR ® reserves the right to deny changes if the merchandise does not meet our returns policy requirements once assessed.
IMPORTANT: We are unable to refund or exchange CANDOR ® goods purchased from any of our retailers or stockists. All purchases made through a CANDOR ® distributor must happen via the point of purchase.
Artículos no intercambiables:
Non-exchangeable items:
IMPORTANT: If non-exchangeable items are returned to CANDOR ® without authorization from our customer service, these will be immediately returned back to the stated sender address. Shipping costs from non authorized returns or exchanges will be covered by the sender.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
All goods are quality controlled prior to dispatch, however occasionally production faults can result which are accidentally missed. Your goods may be returned via the same method as above for assessment and a refund will only be given if an item is deemed to be legitimately faulty by CANDOR ®, as the supplier. In case of faulty items, CANDOR ® will also refund the cost of return shipment once assessed.
If your order has arrived damaged, defective, or you’ve received the incorrect item, send us a message at hola@candorhome.com as soon as possible with photos of the item(s), the box, and the packaging. We’ll take care of the rest!
If possible, we will repair faulty items in an effort to reduce waste. You will receive a full refund or replacement if the item cannot be repaired or replaced.
QUALITY GUARANTEE
We have done our best to display our items as accurately as possible on the site but please be aware, slight variations in style, color, and size may occur as each item is hand-crafted. Please get in touch with us via email if you’d like further information or specific advice on use suggestions, colors, sizing etc.
If you are not satisfied with your purchase, please review our returns section for further assistance. CANDOR ® products quality guarantee is not valid if the client does not follow the care specifications detailed in the product label provided with your purchase.
SALE ITEMS
All sale and/or discounted items are final sale and do not qualify for refund or exchange, so please choose carefully. Please don’t hesitate to contact us for any assistance.
We love to hear from you! For any questions, doubts or just say hello, write us at hola@candorhome.com