PRIVACY POLICY

CANDOR ®  recognises the importance of protecting the information collected about our online visitors.

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register on our site or place an order (including Facebook and Google). When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address and phone number. You may, however, visit our site anonymously.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways: 

  • To personalize your experience: Your information helps us to better respond to your individual needs. 
  • To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you. 
  • To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs. 
  • To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

HOW WE COLLECT DEVICE INFORMATION?

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.  

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.  We use Paypal and Stripe as payment methods so we never collect credit or debit card information. If required please visit:

Paypal privacy policy https://www.paypal.com/mx/webapps/mpp/ua/privacy-full?locale.x=es_MX

Stripe privacy policy https://stripe.com/mx/privacy

WHICH ARE YOUR RIGHTS?

If you are an European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are an European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. If you require further information about our Privacy Policy, please contact us by email at hola@candorhome.com.

TERMS & CONDITIONS

OVERVIEW

Welcome to CANDOR ®  website. Throughout the site, the terms “we”, “us” and “our” refer to CANDOR ® as a brand or a team.

Please read the following Terms of Service (“Terms”) as they rule  the use of our site. By using this site, you agree to follow and be bound by the following Terms and Conditions (“Terms of Service”, “Terms”). If you do not agree to these Terms, please do not use this site in any way.

CANDOR ® reserves the right to modify these terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our site at any time constitutes full acceptance of our service terms.

CANDOR ® guarantees that you are purchasing a unique handmade item from México. Our products are made with the highest level of workmanship available and each item is completely unique. 

This website and its contents are subject to copyright which is owned by CANDOR ® or third parties that license material to CANDOR ®. CANDOR ® does not grant you any intellectual property rights in this website, its applications, interface or content. CANDOR ® is a Trademark licensed, you must not use any trademark displayed on this website.

PRICING AND PAYMENT POLICY

Our products are sold online only at limited quantities and availability. We have done our best to display our items as accurately as possible on the site but please be aware, slight variations in style, color, and size may occur as each item is hand-crafted. If you are not satisfied with your purchase, please review our returns section for further assistance. 

We process payments with Paypal and Stripe platforms and services. We cannot respond for any system or platform flaws. Please do get in touch with your preferred one for further information and assistance.

SHIPPING

At CANDOR ® our goal is to package your order with precision and attention to detail, and as quickly as possible! We aim to package and process your order within up to 3 business days* after receipt of payment.

Need it sooner? Simply contact us at hola@candorhome.com and we will make arrangements for overnight delivery according to your needs. Once processed and shipped we will notify you via email providing tracking information. 

IMPORTANT: Since we rely on third party shipping companies’ timing and schedules during busier seasons, such as holiday season or festivities, please allow for an extended processing time. We appreciate your patience!

On all International orders, aside from the shipping cost, it is the customer’s responsibility to pay the import and customs duties and fees that are incurred as a result of the shipment.

Free shipping does not apply to orders shipped outside Mexico. International orders are final sale and not eligible for refunds or exchanges.

SHIPPING ADDRESS 

It is the client’s responsibility to verify that the shipping information provided in the www.candorhome.com site is correct. CANDOR ® will not be responsible for any delays or problems derived from mistakes in the client’s shipping address.

RETURNS

CANDOR ® does not accept returns. We do, however, accept exchanges. Any changes have to be processed within the first 30 days after the date of purchase, sending a previous email to hola@candorhome.com detailing the purpose of change and purchase receipt. The client will be responsible for all shipments involved in the process of exchanging a product. Please consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

CANDOR ® will only accept exchanges on products that are in the same conditions in which they were sent to the client (unused, free from dirt, dust or any fragrances). We will not accept changes on articles that have been used or damaged. Once your return is received, we will confirm via email notifying you about the approval or rejection of your exchange. 

CANDOR ® reserves the right to deny changes if the merchandise does not meet our returns policy requirements once assessed.

IMPORTANT: We are unable to refund or exchange CANDOR ® goods purchased from any of our retailers or stockists. All purchases made through a CANDOR ® distributor must happen via the point of purchase.

Non-exchangeable items:

  • Special orders
  • Sale items
  • Gift cards
  • Gifted goods

IMPORTANT: If non-exchangeable items are returned to CANDOR ® without authorization from our customer service, these will be immediately returned back to the stated sender address. Shipping costs from non authorized returns or exchanges will be covered by the sender. 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

All goods are quality controlled prior to dispatch, however occasionally production faults can result which are accidentally missed. Your goods may be returned via the same method as above for assessment and a refund will only be given if an item is deemed to be legitimately faulty by CANDOR ®, as the supplier. In case of faulty items, CANDOR ® will also refund the cost of return shipment once assessed.

If your order has arrived damaged, defective, or you’ve received the incorrect item, send us a message at hola@candorhome.com as soon as possible with photos of the item(s), the box, and the packaging. We’ll take care of the rest!

If possible, we will repair faulty items in an effort to reduce waste. You will receive a full refund or replacement if the item cannot be repaired or replaced.

QUALITY GUARANTEE 

We have done our best to display our items as accurately as possible on the site but please be aware, slight variations in style, color, and size may occur as each item is hand-crafted. Please get in touch with us via email if you’d like further information or specific advice on use suggestions, colors, sizing etc. 

If you are not satisfied with your purchase, please review our returns section for further assistance. CANDOR ® products quality guarantee is not valid if the client does not follow the care specifications detailed in the product label provided with your purchase.

SALE ITEMS

All sale and/or discounted items are final sale and do not qualify for refund or exchange, so please choose carefully. Please don’t hesitate to contact us for any assistance. 

SPECIAL PROJECTS AND BESPOKE PRODUCTS

Didn’t find what you were looking for? Do you need any special color, modification, design or dimension? We work closely with Interior Designers, Architects, Private Decorators, Hotels, Restaurants, and Residential Developments to weave their dreams. Please email us to hola@candorhome.com for any special inquiries and projects. 

PRE-ORDER POLICY

All pre-orders are charged and will specify lead time at the time of transaction. Orders will be shipped within 2 – 3 days of stock becoming available. If there are any unprecedented delays or issues, we will notify you via email with the option of refunding your order.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any of our services or products.

USAGE RESTRICTIONS

In case you need or want to share or publish any of our visuals and texts, please feel free to email us at  hola@candorhome.com for a press inquiry.

All of the content that appears in the CANDOR ® website, including all visuals, text, audio and video clips are subject to copyright protections and/or other intellectual property rights or licenses held by CANDOR ®. Content of CANDOR ® website is intended solely for the personal, noncommercial use by the users of our site. Sharing any visuals on social media or publications should assign CANDOR ®’s copyright. 

USER SUBMISSIONS

CANDOR ® strives to create an interactive relationship with the users and members of our site and services. User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to CANDOR ® on or by this site shall be and remain CANDOR ® property. Users assign all property rights and interests to CANDOR ® allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, CANDOR ® shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.

CORRECTION OF SITE ERRORS

The information on Candor website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences.