OVERVIEW
Welcome to CANDOR ® website. Throughout the site, the terms “we”, “us” and “our” refer to CANDOR ® as a brand or a team.
Please read the following Terms of Service (“Terms”) as they rule the use of our site. By using this site, you agree to follow and be bound by the following Terms and Conditions (“Terms of Service”, “Terms”). If you do not agree to these Terms, please do not use this site in any way.
CANDOR ® reserves the right to modify these terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our site at any time constitutes full acceptance of our service terms.
CANDOR ® guarantees that you are purchasing a unique handmade item from México. Our products are made with the highest level of workmanship available and each item is completely unique.
This website and its contents are subject to copyright which is owned by CANDOR ® or third parties that license material to CANDOR ®. CANDOR ® does not grant you any intellectual property rights in this website, its applications, interface or content. CANDOR ® is a Trademark licensed, you must not use any trademark displayed on this website.
PRICING AND PAYMENT POLICY
Our products are sold online only at limited quantities and availability. We have done our best to display our items as accurately as possible on the site but please be aware, slight variations in style, color, and size may occur as each item is hand-crafted. If you are not satisfied with your purchase, please review our returns section for further assistance.
We process payments with Paypal and Stripe platforms and services. We cannot respond for any system or platform flaws. Please do get in touch with your preferred one for further information and assistance.
SHIPPING
At CANDOR ® our goal is to package your order with precision and attention to detail, and as quickly as possible! We aim to package and process your order within up to 3 business days* after receipt of payment.
Need it sooner? Simply contact us at hola@candorhome.com and we will make arrangements for overnight delivery according to your needs. Once processed and shipped we will notify you via email providing tracking information.
IMPORTANT: Since we rely on third party shipping companies’ timing and schedules during busier seasons, such as holiday season or festivities, please allow for an extended processing time. We appreciate your patience!
On all International orders, aside from the shipping cost, it is the customer’s responsibility to pay the import and customs duties and fees that are incurred as a result of the shipment.
Free shipping does not apply to orders shipped outside Mexico. International orders are final sale and not eligible for refunds or exchanges.
SHIPPING ADDRESS
It is the client’s responsibility to verify that the shipping information provided in the www.candorhome.com site is correct. CANDOR ® will not be responsible for any delays or problems derived from mistakes in the client’s shipping address.
RETURNS
CANDOR ® does not accept returns. We do, however, accept exchanges. Any changes have to be processed within the first 30 days after the date of purchase, sending a previous email to hola@candorhome.com detailing the purpose of change and purchase receipt. The client will be responsible for all shipments involved in the process of exchanging a product. Please consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CANDOR ® will only accept exchanges on products that are in the same conditions in which they were sent to the client (unused, free from dirt, dust or any fragrances). We will not accept changes on articles that have been used or damaged. Once your return is received, we will confirm via email notifying you about the approval or rejection of your exchange.
CANDOR ® reserves the right to deny changes if the merchandise does not meet our returns policy requirements once assessed.
IMPORTANT: We are unable to refund or exchange CANDOR ® goods purchased from any of our retailers or stockists. All purchases made through a CANDOR ® distributor must happen via the point of purchase.
Non-exchangeable items:
IMPORTANT: If non-exchangeable items are returned to CANDOR ® without authorization from our customer service, these will be immediately returned back to the stated sender address. Shipping costs from non authorized returns or exchanges will be covered by the sender.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
All goods are quality controlled prior to dispatch, however occasionally production faults can result which are accidentally missed. Your goods may be returned via the same method as above for assessment and a refund will only be given if an item is deemed to be legitimately faulty by CANDOR ®, as the supplier. In case of faulty items, CANDOR ® will also refund the cost of return shipment once assessed.
If your order has arrived damaged, defective, or you’ve received the incorrect item, send us a message at hola@candorhome.com as soon as possible with photos of the item(s), the box, and the packaging. We’ll take care of the rest!
If possible, we will repair faulty items in an effort to reduce waste. You will receive a full refund or replacement if the item cannot be repaired or replaced.
QUALITY GUARANTEE
We have done our best to display our items as accurately as possible on the site but please be aware, slight variations in style, color, and size may occur as each item is hand-crafted. Please get in touch with us via email if you’d like further information or specific advice on use suggestions, colors, sizing etc.
If you are not satisfied with your purchase, please review our returns section for further assistance. CANDOR ® products quality guarantee is not valid if the client does not follow the care specifications detailed in the product label provided with your purchase.
SALE ITEMS
All sale and/or discounted items are final sale and do not qualify for refund or exchange, so please choose carefully. Please don’t hesitate to contact us for any assistance.
SPECIAL PROJECTS AND BESPOKE PRODUCTS
Didn’t find what you were looking for? Do you need any special color, modification, design or dimension? We work closely with Interior Designers, Architects, Private Decorators, Hotels, Restaurants, and Residential Developments to weave their dreams. Please email us to hola@candorhome.com for any special inquiries and projects.
PRE-ORDER POLICY
All pre-orders are charged and will specify lead time at the time of transaction. Orders will be shipped within 2 – 3 days of stock becoming available. If there are any unprecedented delays or issues, we will notify you via email with the option of refunding your order.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any of our services or products.
USAGE RESTRICTIONS
In case you need or want to share or publish any of our visuals and texts, please feel free to email us at hola@candorhome.com for a press inquiry.
All of the content that appears in the CANDOR ® website, including all visuals, text, audio and video clips are subject to copyright protections and/or other intellectual property rights or licenses held by CANDOR ®. Content of CANDOR ® website is intended solely for the personal, noncommercial use by the users of our site. Sharing any visuals on social media or publications should assign CANDOR ®’s copyright.
USER SUBMISSIONS
CANDOR ® strives to create an interactive relationship with the users and members of our site and services. User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to CANDOR ® on or by this site shall be and remain CANDOR ® property. Users assign all property rights and interests to CANDOR ® allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, CANDOR ® shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.
CORRECTION OF SITE ERRORS
The information on Candor website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences.
We love to hear from you! For any questions, doubts or just say hello, write us at hola@candorhome.com